Contact us

We're here to help, don’t hesitate to give us a call on:

How can we help?
Our address

Mrs Wilmer (Headteacher)
Co-op Academy Friarswood
Abbots Way
Westlands
Newcastle under Lyme
Staffordshire
ST5 2ES

My child will be absent

Please let us know if your child is going to be absent.

Temporary Telephone number:   01782 470401

or

Email the office here

I'd like to report a safeguarding concern

Please make sure you report any safeguarding concerns as soon as possible.

Contact our Safeguarding Officers 

Mrs L Wilmer or Mrs B Hartley are happy to assist you with any safeguarding concerns you may have. Please call 01782 470401 or email lindsey.wilmer@coopacademies.co.uk

Additionally, for Small and Tall Care Club, Mrs J Aitken can be contacted on 01782 470404.

If you think a child is in immediate danger, please call 999

Need help with your admissions forms?

Nursery admissions for September 2020, please fill in the Application form and e-mail back to the school at angela.dean@coopacademies.co.uk 

Nursery application form 2020

All Nursery Applications need to be filled in and sent to the school by Friday 27th March. If you have any question or queries then please call the office on 01782 694580.

Who can I speak to about Special Educational Needs support?

Our SENDCo is Mrs V Cadwallader. Please call 01782 470401 or email sendco@coopacademies.co.uk

I'd like to contact the Governing Body

To contact the Governing Body, please write to

FAO Chair of Governors

Mr Alan Smith

Co-op Academy Friarswood

Abbots Way

Newcastle-under-Lyme

ST5 2ES

I'd like to contact the Co-op Academies Trust

Any compliments, concerns or complaints should be raised via the Chair of Governors, as outlined in our Complaints Policy. The contact for our Governing Body is –

FAO Chair of Governors

Co-op Academy Friarswood

Abbots Way

Newcastle-under-Lyme

ST5 2ES

Following this should you still wish to contact the Co-op Academies Trust, you can write to the Central Team at

X99 Co-op Academies, 8th Floor

1 Angel Square

Manchester

M60 0AG

Please mark all envelopes with X99 to ensure it reaches the Trust.

What are the term dates?

You’ll find all our school term dates and holidays here

How do I make a complaint?

If you wish to make a complaint, you should do so in accordance with our Trust Complaints Policy
The procedure allows parents, carers or anyone else to raise a concern or complaint relating to the academy or Co-op Academies Trust.

The procedure is divided into three stages:

Stage One (The Informal Stage) you should speak to a staff member in the academy to see if they can resolve the issue.

Stage Two (The Formal Stage) is the point at which you should put the complaint in writing to the Headteacher or another senior member of staff. Where the complaint is against the Headteacher, you should write to the Chair of Governors at our school address. Address the letter or email to ‘Chair of Governors’.

Stage Three (Formal Resolution) is the final stage. It involves a hearing before a panel including governors and an independent person who will review the complaint in its entirety.